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—— ACCOUNTABLE BY DESIGN

Governance and policies built for trust.

Clear rules protect members, learners, end clients and the integrity of COFNII approval. This hub brings the organisation’s constitutional, membership, assurance, data and website policies together in one place.

—— HOW THE FRAMEWORK WORKS

Eleven connected policies. One consistent framework.

Each policy shows its current status, audience and review position. The framework was approved by the COFNII committee on 4 July 2026, with identified operational and professional checks remaining before the public Wix launch.

Governance

01

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COMMITTEE APPROVED · 4 July 2026

Governance and Constitutional 

How COFNII is governed as an industry-led, not-for-profit membership organisation and how authority, voting, conflicts and funds are controlled.

02

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Committee approved · 4 July 2026

Code of Conduct

The minimum professional, ethical, technical and safety behaviour expected from every COFNII member and approved person.

Membership

03

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COMMITTEE APPROVED · 4 July 2026

Membership Terms

The contractual rules covering applications, fees, benefits, renewals, cancellation, member responsibilities and termination.

Assurance

04

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COMMITTEE APPROVED · 4 July 2026

Complaints and Appeals

A fair route for raising service, conduct, membership and approval concerns, with independent review of contested decisions.

05

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Committee approved · 4 July 2026

Approval and Suspension

How COFNII grants, maintains, restricts, suspends and withdraws public approval or certification status.

06

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Committee approved · 4 July 2026

Badge and Logo Use

The licence rules that prevent membership and approval marks being used outside their verified scope.

Website and Data

07

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COMMITTEE APPROVED · 4 July 2026

Privacy Notice

How COFNII collects, uses, publishes, shares, retains and protects personal information and how individuals can exercise their rights.

10

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Committee approved · 4 July 2026

Website Terms of Use

The rules for using the public website, directories, member accounts, downloads, links and COFNII intellectual property.

08

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Committee approved · 4 July 2026

Cookie Policy

How the COFNII website uses necessary, preference, analytics and marketing technologies and how consent choices are controlled.

11

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Committee approved · 4 July 2026

Technical Information

The limits of general technical guidance and the duties that remain with designers, installers, testers, employers and clients.

09

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Committee approved · 4 July 2026

Accessibility Statement

COFNII’s commitment to accessible services, reasonable adjustments, alternative formats and continuous website improvement.

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